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Booking Terms and Conditions:

  • All rates issued include VAT of 14%
  • Please note rates are subject to change without prior notice.
  • All rooms are non-smoking.
  • Should you have a late departure request, kindly contact reception in order for us to assist you in this regard.
  • Right of admission is reserved.


Payments:

  • Pongola Country Lodge accepts payments via Credit Card or EFT.
  • Should a credit card be used as a guarantee, a credit card authorization letter will be provided upon your booking, which will need to be completed and return via e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) together with a photocopy of the front and back of the respective Credit Card.
  • Should a bank deposit or bank transfer be used to guarantee your reservation, we require the original deposit or EFT transaction slip of the full deposit prior to check-in.


Cancellation Policy

In the event of a cancellation, the following policy applies:

  • More than 30 days prior to arrival - 0% cancellation fee applies
  • More than 7 days prior to arrival - 50% cancellation fee applies
  • Less than 7 days prior to arrival - 100% cancellation fee applies
  • No show - 100% cancellation fee applies


Children`s Policy

  • Children 0-12 years of age are free of charge for accommodation, only when sharing with Full paying adult.
  • Children 4 – 12 years of age will however be charged for breakfast.


Conditions of Residence:

  • Upon arrival at Pongola Country Lodge, all guests will be required to sign a registration card. By signing this registration card, the guests warrants that he/she is duly authorised to sign for and bind all persons represented by him / her for whom he/she is responsible (“his/her party”) to these conditions of residence, and failing such authority, agrees to be liable for all amounts arising from the residence of himself/ herself and his/her party at the Lodge.
  • The guest and each of his party agree to pay no later than the time of departure (unless prior written arrangements have been made with Lodge Management) the room rate as determined by the Lodge for the period of residence, the costs of food, beverage and any other amounts relating to such residence, together with VAT (if applicable) incurred by the guest and his/her party during his/her/their stay at Pongola Country Lodge.
  • A certificate from the Lodge Manager shall constitute proof of indebtedness of the guest and/or his/her party and of the particulars therein for all the purposes including any action instituted by Pongola County Lodge against the guest and/or any of his/her party.
  • The guest agrees that after his departure, Pongola Country Lodge may retain any good left behind by him/her and/or his/her party and authorises Pongola Country Lodge after giving 1 (one) months’ notice to the address registered by the guest , of its intention to do so, to sell same, privately or publicly, at Pongola Country Lodge’s discretion at such price Pongola Country Lodge may determine and offset proceeds of such sales against possible indebtedness of the guest or hold such proceeds or part thereof for a period of three (3) years pending any claim by the guest for those proceeds failing which they shall be deemed to have been forfeited to Pongola Country Lodge.
  • The guests hereby agrees on behalf of himself/herself and the member of his/her party that it is a condition of his/her occupation of the premises notwithstanding the provisions of Section 12 of the Liquor Act no 130 of 1928, as amended, a copy of which is exhibited on the premises and to which his/her attention has been directed, that the Owner shall not be responsible for any injury to or death of any person, or the loss, or the destruction of r damage to any property on the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from negligence e(gross or otherwise) or wrongful act of any person in the employ of Pongola Country Lodge.
  • All guests agree to remain personally liable for the payment of all and any accounts if the corporation or 3rd party fails to pay part or all of the necessary accounts.


Disclaimer

  • The Pongola People’s Development, Pongola Country Lodge, the Management, staff and any/or its/there agents will not be held responsible for any damage to property, vehicles, goods or any injury and/or death to any persons howsoever caused.
  • Any persons entering these premises do so entirely at their own risk.
  • By entering these premises you acknowledge that you have read and understood these terms and conditions.
  • Right of admission is reserved.

Rooms

 

Pongola Country Lodge offers 67 spacious guest rooms, ranging from Junior Suites to Family rooms, suitable for those travelling with children.
Each and every room has been individually decorated, and offers en-suite bathroom facilities, air-conditioning and select DSTV channels.

A parking bay is provided for each unit in close proximity to the unit.

Video

 

Conferences and Weddings

 

Conferences

 


  Pongola Country Lodge provides substantially for business delegates with four of the finest conference venues. Combining serenity away from the rat race, with efficiency through standard conference equipment, the lodge provides an invigorating working environment.

 

Weddings

 

  Weddings at Pongola Country Lodge are truly magical. Exchange your vows in our magnificently manicured garden, capable of seating up to 250 guests. Our dedicated on-site staff will assist you with every little detail to ensure that your wedding day is everything you ever dreamed it would be.